Privacy policy

Privacy Policy

Effective Date: August 1, 2025

1. Overview

This Privacy Policy applies to all services provided by Wasted Fabrics through our website www.wastedfabrics.com, including the “Wasted Fabrics Customer Support Chatbot” and our customer account creation process.
We value your privacy and are committed to protecting your personal information.

2. Information Collected

a. When using the Customer Support Chatbot

We may collect and transmit the following data to our servers:

  • Your name

  • Your email address

  • Your order number

  • A description of the issue you experienced

  • A photo related to the complaint (e.g., product defect)

This data is collected solely to address your complaint and improve your experience with our products and services.

b. When creating a customer account on our website

We may collect the following information:

  • Your name

  • Your email address

  • Your phone number

  • Your billing and/or shipping address

  • Your account login credentials (encrypted)

This data is collected to create and manage your account, process your orders, and provide personalized service.

3. How We Use Your Information

We use the information collected to:

  • Provide, operate, and improve our services

  • Review and investigate reported issues

  • Contact you with resolutions, order updates, or customer service follow-ups

  • Process and fulfill orders, payments, and deliveries

  • Improve our product quality and website experience

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your data is:

  • Securely transmitted to a private Make.com (Integromat) scenario for chatbot submissions, accessible only to authorized personnel

  • Shared with trusted service providers (e.g., payment processors, shipping companies) strictly as necessary to fulfill your orders and operate our business

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, and operational requirements.

6. Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at:
📧 happiness@wastedfabrics.com

If you are located in the European Union or United Kingdom, you may also have additional rights under GDPR, including the right to restrict processing or request data portability.

8. Contact

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

Wasted Fabrics – Customer Support
📧 happiness@wastedfabrics.com
🌐 www.wastedfabrics.com